Privacy policy

At LuxByX, we respect your privacy and are committed to protecting your personal information.

Information we collect

When you visit or make a purchase from our website, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Order details

  • IP address and browser information (for analytics and security)

How we use your information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Comply with legal obligations

Sharing your information

We only share your personal data with trusted third parties when necessary, such as:

  • Payment processors

  • Shipping providers

  • Website analytics services (e.g. Shopify)

These third parties are required to protect your information and use it only for the intended purpose.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

Your rights (GDPR)

If you are located in the UK or European Union, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at hello@luxbyx.com

Cookies

Our website uses cookies to provide a better browsing experience and to analyze site traffic. You can control or disable cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact

If you have any questions about this Privacy Policy, please contact us at:
📧 hello@luxbyx.com